We can accept a return on any product as long as it’s still in new condition. Once a product is installed or used we are unable to take it back unless it’s due to a defect. If you need to make a return please contact us prior to returning the order so we can set up a return account for you. This way we can log all of your information so we know how to accurately process it when it arrives back.
Damage Returns
If you received a product that was damaged or defective we can replace it for you and cover shipping both ways so you don’t have to pay a thing. Feel free to give us a call or send us an email so we can set up a return account for you. We will then email you a pre-paid return label you can print out and stick on the box to ship the part back free of charge. Once we are notified by FedEx that the part has been mailed back to us, we can get a replacement one out right away.
Mis-shipped Items
Yes, we make mistakes. This doesn’t happen often but if you receive a product that is different from what you ordered we can cover shipping both ways to get you the part you need. Feel free to give us a call or send us an email so we can set up a return account for you. We will then email you a pre-paid return label you can print out and stick on the box to ship the part back free of charge. Once we are notified by FedEx that the part has been mailed back to us, we can get the correct one out right away.
Other Returns
If you are returning a product because it was purchased in error, it’s not compatible, or you just decided you don’t want it- that’s alright too. These products must be in new, unused condition in the original packaging with all original tags & packaging. Just give us a call or send us an email and we can set up a return account for you so we know who to refund when the order comes back to us. There is a 15% restocking fee on these returns in order for us to get back the labor, materials and fees that went into processing, shipping, and receiving back the order. The 15% is assessed from the price of the individual product being returned. Original shipping to you and return shipping is not refundable.